At the time you sign up for your new tenancy, your local area team will make an appointment to carry out a technical demonstration. This will involve:
* explaining how your heating and hot-water system works;
* making sure you are aware of how to check your smoke alarms;
* showing you where your water stopcock is and how to use it; and
* demonstrating any other items in your home such as showers, ventilation systems and so on.
If you get mail for the previous people who lived in your home, please do not send it on to us. Return it in the post (and mark it ‘Gone away’).
We strongly advise you to get contents insurance to cover you in case there is a fire, theft or flood (as well as other risks). Details of the scheme run by the Scottish Federation of Housing Associations and an application form are available here email@example.com
As part of our aim to help you get the most out of your tenancy, we leave a welcome pack in your home. We also give you a number of important documents when you sign up for your tenancy. You should keep these documents in case you need them in the future.
After your tenancy starts, a member of our staff will visit you at home to find out if you have any problems that need to be dealt with. It is also an opportunity to make sure that you are not having any issues with rent, rent arrears, Housing Benefit or repairs or any disputes with neighbours. We can also explain in more detail the information we gave you when you signed your tenancy agreement. We will also ask you to fill in a short questionnaire to give us feedback on the service we provided when we gave you your new tenancy.
As well as the services we provide for all tenants, we can also refer tenants who need extra help at certain times in their lives to a wide range of other agencies providing support and advice. If you are finding it difficult to cope with your household responsibilities, you can get help with claiming benefit, managing your bills, settling you into your new home or sorting out problems with your neighbours. If you want more information, you should contact any of our offices.